Shipping

Shipping Rates and Policies

1.1 We ship via a national courier, which has a delivery time of 2 to 3 days.

1.2 The charge for Standard Delivery is £10; Large Item Delivery is £15;
Minimum Delivery is £2.99.

1.3 We endeavour to process your order as quickly as possible and will usually dispatch your goods within 5 days of receiving the order (subject to receiving satisfactory payment, see section 2 below). If an item is no longer available or is out of stock we shall inform you and advise you of the expected delivery time. We may contact you by telephone so please ensure that you have provided us a daytime contact number. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address.

1.4 We cannot accept responsibility for delays in delivery caused by our suppliers or by any other third party. Hence we cannot be liable for an item that fails to arrive by a required date.

Backorder Policy

2.1 If an item is no longer available or is out of stock we shall inform you and advise you of the expected delivery time. We may contact you by telephone so please ensure that you have provided us a daytime contact number. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address.

Return Policy

3.1 You can cancel an order providing that the goods have not been dispatched by our warehouse. However, once the goods are in transit then orders cannot be cancelled unless you agree to pay the courier’s costs of returning the goods back to us.

3.2 We are unable to accept any returns from you unless the goods have been damaged or if you have received an incorrect item to what was originally ordered. We may at our own discretion accept certain non damaged items back but this will be subject to a restocking fee of 15% of the price.

3.3 If you receive goods that are damaged or faulty or not what was ordered then we will offer you a refund or if you prefer an alternative product. In such as case please contact us by phone on +44(0)1252 842333 in the first instance. Please note that you must notify us within 12 hours of receiving a damaged item, as failure to do so will invalidate your claim.

3.4 Please note that you must contact us first before the goods are returned in order for us to decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable delivery cost of the goods. Upon receipt of the damaged goods we shall issue you a credit note for the full value of the goods and the carriage that had been paid. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault.

Damaged Goods Policy

4.1 In the rare event that you receive goods that are damaged or faulty or not what was ordered then we will offer you a refund or if you prefer an alternative product. In such as case please contact us by phone on +44(0)1252 842333 in the first instance. Please note that you must notify us within 12 hours of receiving a damaged item, as failure to do so will invalidate your claim.

4.2 You must contact us first before the goods are returned in order for us to decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable delivery cost of the goods.

4.3 Upon receipt of the damaged goods we shall issue you a credit note for the full value of the goods and the carriage that had been paid. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault.